Refund Policy – Preston Oak

At Preston Oak, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Conditions

Items must be:

• Unused and in original condition
• Returned with original packaging
• Free from stains, damage, or signs of wear

Non-Returnable Items

For hygiene and quality reasons, certain items such as customized clothing, intimate wear, and final sale products may not be eligible for return.

Refund Process

Once your returned item is received and inspected, approved refunds will be processed to the original payment method within several business days.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos for assistance.